I travelled to Virginia on a whim that the course would be worth it. I'd already been repairing phones for over four years but felt that I had really run up against some barriers that only a serious professional could help me overcome. Feliciano did a wonderful job meeting me where I was already at with phone repair and giving me the information I needed to correct some of my bad habits and then move forward to the Level 3 Technician that I always wanted to be. With this course I will now be able to effectively train all of my new employees the right way from the start and just be way more awesome. Now I'm awesome. Thanks Feliciano.